Shipments and returns

Your pack shipment

We work in a live shopping environment, which means occasionally, items shown as available online go out of stock before the order is placed, picked and packed. We know this falls shy of the quality user experience we seek to provide, we are currently working on long term solutions to this issue. 
You would be provided with brand substitutes where possible. We will contact you where the ordered item is unavailable to confirm substitution or issue you a refund for the out of stock items. 
Shipping
All orders received by 9am, would be shipped on the same day on a best endeavours basis. Orders received after 9am, or on a non-working day, would be shipped next working day.
Orders are shipped next day delivery. However, next day arrival is not guaranteed, while UK Carriers adjust to the increased demand as a result of COVID19. You would receive a tracking number to track the status of your shipment. 
Please note that our carriers deliver to the communal entrance to the specified delivery address. If requested, the carrier may deliver to the front door of your delivery address, following an assessment of the safety and practicality of doing so. 
Your order would be delivered to the address specified at checkout. You would also be asked to provide safe place information, in the event that there is nobody present at the address when the order is due to be delivered. As is standard practise, items would be left at the designated safe place. Instructions on how to collect items would be provided, if the parcel can't be left in a safe place outside public view. Parcels must be collected promptly, or be destroyed due to contamination risk. Kiri Foods Ltd will not be liable for any financial loss that ensues for failed delivery attempts on the dates provided on your tracking slip. 
Orders which require temperature control are shipped using 48 - 72 hour insulation packaging to keep temperatures at an optimum level through the shipment. Please note that Kiri Foods would not be liable for any loss or damage to the items that ensues due to the orders being left at your designated safe place. 
We charge a fixed delivery rate on orders under 30kg to most addresses in mainland UK.
Refunds & Returns
Our money back guarantee applies to unopened packages. We are unable to refund products that require chilled or ambient packaging due to contamination risk.